Early adopters of new online platform HomeHub
DIO in collaboration with Pinnacle, Amey and VIVO, have invited a small group of Personnel and families as early adopters of HomeHub – a new online platform for households to easily manage repairs, appointments and their SFA in general.
Early adopters include representatives from all three services and a mix of ranks and locations – with the aim of gaining a broad representation of our SFA community and estate.
Those participating will be contacted in the coming days with instructions on how to take part. From this month until August, they will have access to an early version of HomeHub where they can feedback their honest thoughts and experiences through surveys.
For those families supporting the development of HomeHub as early adopters, your help in gathering feedback will be invaluable in helping us refine the portal into a seamless and user-friendly platform that really meets the needs of our families. A finalised version of HomeHub will be rolled out to all SFA this year.
Summer safety reminders:
Window restrictors
With the warmer weather and children soon off for the school holidays, it’s imperative you and your family stay safe this summer by following the current safety guidance on window restrictors.
We understand that it can get very warm, and you may want to open windows wide to let in a cool breeze, but there is a risk of children or vulnerable adults falling from open windows and being injured if restrictors are not engaged.
It is important to check whether your window restrictors are operating correctly. Please contact Pinnacle immediately on 0800 031 8628 if your restrictors are not working or your windows can be opened more than 100mm when restrictors are engaged.
Gas and electrical safety
Gas and electrical safety in SFA are a top priority for DIO, our industry partners and their sub-contractors. We regularly ensure appliances are safe and checks are carried out for gas every 12 months and electrics every 2 years.
There have been a few incidences recently where access has been blocked to a boiler flue or electrics have been adjusted – causing damage to the properties and a safety risk to families and neighbours.
To ensure everyone remains safe, it is vital we can access your home to carry out these inspections and you do not interfere, alter or obstruct any gas or electric appliances, in particular boiler flues.
Flues are designed to take in air and then dispel harmful fumes outside homes via a second duct. Any interference could cause the appliance to malfunction or prevent boiler emissions being discharged outside the home, resulting in a serious health risk to the household. The flues are checked annually as part of the Landlord Gas Safety Inspections (LGSI).
Before undertaking any DIY projects, you should seek approval by submitting an enhancement request to Pinnacle to ensure the proposed works are safe.
Understanding the Afghan Resettlement Programme (ARP)
Defence has created an informative and transparent leaflet called ‘welcoming our new neighbours’ to help you understand more about our eligible Afghan allies, who have been relocated into our communities and SFA under the UK’s safe and legal ARP.
The new resource is attached for ease and outlines: Eligibility and the evidence-based migration process.
Defence’s duty to support our Afghan allies in need, who risked their lives working alongside British Armed Forces during the campaign in Afghanistan.
Answers to the most frequently asked questions and safety concerns of families.
How families can support their integration into the community.
Improvements to the e-1132 form online system
Applying for your new SFA home can be both an exciting and daunting time. To make the process of applying easier, DIO will be updating the design of the e-1132 form today (Friday 16 May 2025) – making it simpler for you to navigate the online system and locate the information you need quickly.
On receipt of a new assignment order or if you are entitled to SFA, you must apply for your new home at your next duty station using the e-1132 form. You can access the online system here after logging into the Defence intranet.
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